Q. Suspicious Activity from my email

Suspicious Activity from my email
Hello,

So I'm not sure what has happened, but somehow, someone has been able to access my email and has attempted to send 100s (maybe even thousands I haven't counted) of the same exact email to different people in the early hours of this morning.

I don't use the password for my university accounts anywhere else on any other sites, and the only public wifi I have logged into recently and logged into my accounts have been LSBU wifi and the equivalent in Lincoln University. The only links/downloads I have clicked from my memory are all from either moodle or from the universities other websites.

I have given you the information I think necessary, if there is any more information I can provide you with I would be happy help. I would also like advice on what to do next.

Thanks,
James
Copyright in this email and in any attachments belongs to London South Bank University. This email, and its attachments if any, may be confidential or legally privileged and is intended to be seen only by the person to whom it is addressed. If you are not the intended recipient, please note the following: (1) You should take immediate action to notify the sender and delete the original email and all copies from your computer systems; (2) You should not read copy or use the contents of the email nor disclose it or its existence to anyone else. The views expressed herein are those of the author(s) and should not be taken as those of London South Bank University, unless this is specifically stated. London South Bank University is a company limited by guarantee registered in England and Wales. The following details apply to London South Bank University: Company number - 00986761; Registered office and trading address - 103 Borough Road London SE1 0AA; VAT number - 778 1116 17 Email address - LSBUinfo@lsbu.ac.uk

Answer

It sounds like your account has been compromised, There are steps you need to take to secure it again:

1. Please change your password immediately at go.lsbu.ac.uk/password

2. If you have any personal email accounts, we advise you to change these passwords too.

3. If you have accessed your LSBU email account via a mobile device or tablet, please delete the mail App. Restart the device and reinstall it. On an Android device, please run an anti-virus scan. Ensure all devices have the latest operating system updates installed.

4. If you have accessed your LSBU email via a laptop or desktop computer, please delete your browsing history and run a full anti-virus scan.

If in the next few days you find that your email account has been blocked because Microsoft has detected the activity and automatically blocked you. Please let us know and we can arrange for your email account to be unblocked if you have completed the steps above,

You can contact us:

Email: llr-ithelpdesk@lsbu.ac.uk

Phone: 020 7815 6678

Please include your student ID number in any correspondence.  

You can also visit our help desk on 1 West, Perry Library.

  • Last Updated May 04, 2021
  • Views 2
  • Answered By Student IT Support

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