Q. Error in code

Error in code
Dear Mr/ Mrs,
My name is Natalia Gavrjusina (27.08.1991). I enrolled today to Uni. My student number is 3820305
I tryed to activate my account but it is saying 
The student number 3820305 could not be found in the database.
Hope for Your help!

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Hello Natalie

Thank you for contacting Student IT Support.  You may need to wait up to 48 hours for our systems to synchronise so the Student IT account system recognises your Student ID number.

You should try to set up your student IT account after 24 hours, if it still does not recognise your student ID number please wait a further 24 hours before trying again.

If you are still experiencing issues after this time please let us know so we can investigate further.

Kind regards,


  • Last Updated Apr 27, 2021
  • Views 2
  • Answered By Student IT Support

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