Q. What is a phishing or scam email?


A phishing or scam e-mail is a deceptive, fraudulent e-mail designed to obtain your personal confidential information. The message will often appear to have been sent by a known contact or organisation. It will seek to obtain your personal information by asking you to download a malicious attachment or click on a link to provide your details.


The victim of a phishing attack can suffer devastating consequences including unauthorised purchases, stealing of funds and identity theft. Phishing attacks targeted at students can lead to breaches of student and applicant data at their university. Therefore, it’s essential that we avoid becoming victim to these attacks. Please refer to our FAQs on how to avoid a phishing attack and spotting suspicious emails for more information.


If you’re suspicious about the authenticity of an email you receive to your LSBU e-mail account, please delete the email and contact Student IT Support at llr-ithelpdesk@lsbu.ac.uk or call us on 020 7815 6678.


If you think your password has been compromised, reset your password immediately and contact Student IT Support afterwards.

  • Last Updated Jun 26, 2020
  • Views 1
  • Answered By Dewi G

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