Q. What to do if your personal accounts have been compromised


If you become concerned that one of your personal accounts has become compromised there are steps that you can take to help fix the issue.


The National Cyber Security Centre (NCSC) Webpages have lots of guidance on how to protect yourself and resolve IT Security issues.



When dealing with a compromised account the NCSC suggest:


  1. Making sure you are using the most up to date operating systems and apps as they will have the latest security updates.
  2. Use antivirus software to scan your device.
  3. Follow the advice on the help or support pages of the account providers website for account recovery.
  4. Change your password for all your accounts that have the same password as the compromised account.
  5. Set up 2 Factor Authentication (Please see the NCSC website for more details on how to do this: https://www.ncsc.gov.uk/guidance/setting-two-factor-authentication-2fa) Note that not all organisations have 2FA enabled.
  6. Notify your contacts that your account has been compromised, this may help them avoid the same situation happening to them.

If you are unable to recover your account, ensure that you tell your contacts and any bank or shopping accounts etc. of your new details. 

  • Last Updated Jun 26, 2020
  • Views 2
  • Answered By Dewi G

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