Q. How do I register for self-service password reset?


If you see this error message when trying to change your password, please follow the instructions in this help sheet.

 How to register and reset password

If you are still unable to reset your password and see a new error message, please contact us with the information listed below.

  • Error message - account blocked or locked or other error message
  • Full name
  • Student ID
  • Photo of your student ID card 
  • LSBU username
  • Personal email address
  • Phone number

Email: student-it-support@lsbu.ac.uk


  • Last Updated Jan 22, 2021
  • Views 32
  • Answered By Jessica B

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