Q. My IT account is disabled, locked or blocked?


There may be occurrences when accounts are blocked due to a possible security alert, for example an account believed to be compromised. This will need to be referred to IT Services. You will be notified by email once this has been resolved.

Please contact us with the information listed below.

  • Error message - account blocked or locked or other error message
  • Full name
  • Student ID
  • Photo of your student ID card 
  • LSBU username
  • Personal email address
  • Phone number

Email: student-it-support@lsbu.ac.uk


  • Last Updated Jan 22, 2021
  • Views 76
  • Answered By Jessica B

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