Q. How do I resolve MyAccount Single Sign On Error Message?


We have been investigating this issue that some people have experienced and have found a couple of resolutions that are working to support people in accessing MyAccount.

Firstly, please see if you can access the website using the incognito window in Chrome web browser. This stops the browser from remembering any previous failed login attempts as this can sometimes be the cause of error messages.

1. Click on the ellipsis in Chrome web browser to open the dropdown menu
2. Select the incognito window option
You can access aa new incognito page by using keyboard controls Control + Shift + N

You can then follow the instructions on screen to log into your account.

If you have been able to successfully log in, then it is not your login credentials or the site that are causing the issue, but your web browser.

If you have been able to successfully login using Incognito mode, you will need to clear your Chrome web browsing history, then close your web browser completely by:

  • Closing each tab
  • Next restart your device to enable you to access MyAccount from your main Chrome web browser window.

Please ensure you have the most up-to-date browser version on your device as this can also cause issues with accessing some websites.

If you receive and error message after this stage, we recommend that you reset your password, even if you can log into your other accounts.

Please see the links to helps sheets on:
How to clear your web browser history
How to reset your password

  • Last Updated Jun 17, 2021
  • Views 52
  • Answered By Dewi G

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